How Chatbots are improving customer service

 Chatbots are improving the customer experience by proving quick support and responses to the users.

A human can't be available all the time and can't provide a quick response like AI. Chatbots can be available 24*7 and can provide an excellent customer service experience.

How Chatbots are improving customer service

A survey conducted by Oracle reported that around 80% of brands will start using chatbots for their customer support.

Chatbots have the power to answer all simple and basic questions which are most asked by the customers like 'where is my order?' , 'what is the delivery date of my order?'

Chatbots can help in boosting the productivity of the company by answering these simple questions. If the time will save it can be used to solve many big issues.

Cons of using chatbots -

1. Save the time

Most of the customers are asking the same questions many times, it's very difficult for a human to answer the same question many times so in these types of issues it will save the time of a customer and will help in boosting productivity.

2.  Can be available 24*7

Chatbots can be available all the time without taking any rest. So it will definitely help in boosting productivity. Every consumer likes 24*7 customer support, specially in terms of ecommerce and online e-retailer websites.

3. Provides better customer service experience

In terms of regular questions, no one can beat the chatbots, It provides a very quick reply to every customer. Whether they ask one or multiple questions.

Chatbots can transfer the critical issues to the right department with zero errors. It will help in boosting your team's productivity.

4. Reduce the cost of the businesses

Chatbots are economical they are available by many service providers with different types of plans as per the need of the business.

Time is the money and chatbots will help you to save your time so by saving time you can do more tasks.

5. Reduce the number of case tickets

Chatbots will help you in reducing the number of tickets by answering most of the normal questions asked by the customers. Fewer tickets mean you can focus on the more critical problems and can provide better customer service to your customers.

Conclusion

I know, I am not discussing the cons of chatbots. Everything has its own pros and cons.

Like using chatbots can finish the human touch between you and your customer.

Using chatbots is now cost worthy and efficient and very useful to increase your productivity.

So what you are waiting for?

Start using chatbots from today.